Shipping and Return information

SHIPPING

*Orders take 2-3 days to process, 1-4 days for packaging and shipping from the time you PURCHASED your items. You will receive an email confirmation with tracking information by day 4. If you don't have tracking information by day 5 please email me IMMEDIATELY at sweetjsheels@gmail.com

*Orders are considered same day of received by 2pm est. Please be mindful of this when you are wondering about process and shipping days. 

*Delivery times varies by location and usps hours. Therefore we operate Monday through Friday! Local customers packages on occasion will mail out on Saturdays 3pm

*The above information DOES NOT include pre paid items, you will be giving direct info 3 on that. Which is normally 10-14 days from the time your invoice is PAID. 

RETURNS/REFUNDS

We have a NO REFUND policy. 

You can exchange for the right size or receive store credit, exchanges cost $14 this covers both shipping cost. So please order your size or ASK questions, I'm full of knowledge when it comes to shoes and sizing and I want you satisfied more than I need or want the sale. 

Pre-orders... Pre-orders when offered guarantees your size it doesn't include expedite shipping. Please allow up Two weeks from the date you placed your order before receiving your package.